Captorify support

How to reach us

Email [email protected] with a description of the problem. Include the details listed below so we can understand what happened.

Signed-in users can also use in-app live chat. Send feature requests through our feedback site.

Installing the extension

Install Captorify from the Chrome Web Store for Chrome or Edge, or from Firefox Add-ons for Firefox. Pin the toolbar icon so the capture button is easy to find.

If a capture shortcut does not respond, check the browser's extension shortcut settings. Some browsers leave shortcuts unassigned by default.

Captures that look wrong

Check any capture warning and inspect the saved image for missing rows, images or sections. A scrolling panel may need its own capture, and a very tall page may need several captures with overlapping content.

If an image is blank or missing, scroll it into view, wait for it to load and capture again. For text extraction errors, follow the OCR troubleshooting guide and try a clearer image or smaller text area.

• Check warnings and the beginning and end of the saved image.
• Load missing images before capturing again.

Exporting and sharing

You can export any capture as PNG, JPG, or PDF on the free tier, and PDF paginates long captures into A4 pages. The optional URL and timestamp overlay on PDF is a Pro feature.

Secure share links, with optional passwords and expiry, are part of the paid plans. If a share link stops opening, check whether it expired or was revoked, since those cannot be reactivated.

Account and billing

All Captorify accounts sign in by magic link, so check your inbox for the sign-in email if you cannot get in. Billing is handled through Stripe, and you can manage or cancel a subscription from the Stripe customer portal.

For refunds within the first 14 days of a paid period, or any billing question, contact support and we will sort it out.

Privacy and data requests

Free captures stay on your device and never reach Captorify. For Pro and Team, our privacy page explains exactly what we store, how long we keep it, and how cloud captures are encrypted at rest.

To export, correct, or delete your data, use the privacy contact on the privacy page and we will action the request.

What to include in a support request

Include the browser and version, the steps that produced the problem, the expected result and what actually happened. Use example data where possible and never send account credentials or live API keys.

For a public-tool failure, include the file format and dimensions, the tool’s message and whether the problem occurs with the Try sample image. The tools do not upload your chosen files automatically.