Use case
Customer support screenshots without exposing customer data
Support screenshots often include names, account details, internal notes, and customer context that cannot be shown freely.
Capture
Take a screenshot that shows the problem so the rest of the team sees exactly what the customer saw.
Redact
Black out names, account numbers, and internal notes with manual or suggested redaction, which bakes the cover permanently into the exported image.
Share
Drop a clean PNG or PDF into the ticket, or send a password-protected link that expires when the escalation is done.
The support screenshot problem
A support screenshot of an account view, an error state, or a billing page usually carries names, email addresses, internal notes, and customer context that has no business landing in an open ticket or chat thread. Captorify gives agents a way to capture the issue, hide the private fields, and hand off a clean image without copying sensitive data around.
Ticket privacy checklist
Before a capture lands in a ticket, run through the fields that are sensitive and cover the ones that do not belong in the thread.
- Hide names, email addresses, and account numbers that are not relevant to the fix.
- Cover internal notes, agent comments, and any unrelated customer rows in a list view.
- Prefer blackout over blur or pixelate for anything genuinely sensitive, since blackout removes the pixels for good.
Escalation and controlled sharing
When a ticket has to move to a second tier or an engineer, the same redacted image travels with it, so private customer data is removed once rather than re-exposed at every handoff. For external recipients you can attach the file directly or send a secure share link with an optional password and expiry, then revoke it the moment the case closes.
- Suggested redaction flags emails, account identifiers, and other information for review before you apply it (Pro).
- Secure share links support a password, an expiry of up to a year, immediate revoke, and view-count tracking (Pro).
- Blackout is the only mode that truly removes the underlying pixels; use it for anything genuinely sensitive.
What Captorify does not do
Captorify prepares a clean, controlled screenshot, but it does not push that image into your help desk or tracker for you. You attach the cleaned file or paste the share link into the ticket yourself, in whatever tool your team already uses.