# Support screenshot handoff template

Ticket or question: [one specific issue]
Environment: [application and browser versions, relevant settings]
Starting state: [safe demo account and data]
Steps: [numbered actions actually taken]
Expected: [observable result]
Observed: [what happened instead]
Attachment and annotation: [checked filename and what it shows]
Information removed: [fields covered or cropped]
Export verification: [reviewer, date and result after reopening]
Recipient and access window: [who needs it and until when]
Requested next action: [the response needed]