# Support screenshot handoff

Ticket: SUPPORT-DEMO-104 (example)
Question: How should a report describe the disabled Export button in this demonstration?
Environment: Example 1200 x 760 billing-dashboard image, not an interactive product.
Expected in a working product: A report with an allowed date range can be exported.
Observed in this fixture: Export is deliberately disabled. This is not a production incident.
Steps: Open the example dashboard image, read September 1-7 and Weekly billing summary, inspect Export.
Attachment: redacted-dashboard.png
Annotation: An orange arrow points to the disabled button; the date range remains visible.
Removed: Invented name, example email and complete fake API key. Navigation was not present.
Sharing: Demonstration only; no external support ticket or link was created.
Verification: Reopened the exported PNG and checked every redacted region.
Next action for a real case: Replace these fields with reproduced observations and ask support for the next diagnostic step.

## Before sending
- [ ] Include the action, expected result, observed result and relevant environment.
- [ ] Keep the error text and enough context to understand the problem.
- [ ] Remove customer identifiers, credentials and unrelated cases.
- [ ] Reopen the actual attachment; confirm it is legible and safe to share.
- [ ] Confirm the recipient and how long access is needed.